Pokeracee99 Malaysia Platform Terms & Conditions

1Introduction

Pokeracee99 (hereinafter referred to as the "Platform", "we", or "pokeracee99") is an online entertainment and gaming platform operating under the domain pokeracee99.best. This platform offers a range of services including online casino, Live Casino with human dealers, Sports Betting, online lottery, and other games accessible to registered members.

This Terms & Conditions document ("Terms") governs the relationship between pokeracee99 and every individual who registers for, accesses, or uses the services provided by the Platform. These Terms should be read together with our Privacy Policy and Responsible Gaming policy, all of which together form the entire agreement between you and pokeracee99.

These Terms are effective from 1 January 2026 and supersedes all previous versions. pokeracee99 reserves the right to update these Terms at any time with reasonable notice to members via email or in-platform notification.

2Member Eligibility

To register and use pokeracee99 services, you must meet all of the following requirements:

• Be at least 18 years old at the time of registration.
• A natural individual acting on their own behalf and not as an agent or representative of any other party.
• Not an employee, contractor, partner, or immediate family member of a pokeracee99 employee.
• Not currently subject to an active self-exclusion from this platform or any related platform.
• Using this platform solely for personal entertainment and not as a business or commercial income source.

Pokeracee99 reserves the right to request proof of identity and age at any time. Failure to provide the required documents within the stipulated timeframe may result in account suspension or closure.

3Account Registration

Each individual is only permitted to hold one (1) active account at pokeracee99. Multiple account registrations by the same individual — using different names, phone numbers, emails, or device information — are strictly prohibited and constitute a serious breach of these Terms.

By registering, you agree to:

• Providing accurate, complete, and up-to-date information, including your full name (as per your MyKad), an active Malaysian phone number, and a valid email address.
• Update your information promptly should any changes occur.
• Keep your account password confidential and do not share account access with anyone.
• Notify pokeracee99 immediately if you suspect any unauthorised access to your account.

Pokeracee99 reserves the right to close or suspend any account found to be in breach of these registration terms, and any balances or winnings in that account may be forfeited depending on the severity of the violation.

4Deposits & Payments

Pokeracee99 accepts deposits only through approved payment methods listed on the platform at the time of the transaction. Currently accepted methods include:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (direct transfer)
• Boost eWallet
• ShopeePay
• FPX Internet Banking (Maybank2u, CIMB Clicks, and other participating banks)

All deposits are processed in Malaysian Ringgit (MYR). The minimum deposit is RM 30 and the maximum limit varies depending on your chosen payment method and membership tier. Deposits are typically credited to your account within 1–5 minutes of a successful transaction.

Pokeracee99 reserves the right to request proof of payment or additional identity verification for any deposit that requires further risk assessment. This is a standard safeguard to prevent fraud and money laundering.

5Fund Withdrawals

Members may withdraw funds from their account balance subject to the following conditions:

• Minimum withdrawal: RM 50 per transaction.
• Identity verification: Your first withdrawal requires a clear copy of your MyKad and a Malaysian bank account or e-wallet number registered in your own name.
• Withdrawal methods: Funds will be sent to the same Malaysian bank account or e-wallet used for the deposit, unless changed through a completed identity verification process.
• Processing time: 5–10 minutes for regular members; 2–5 minutes for VIP Silver members and above.
• Daily limit: Maximum daily withdrawal limits vary by membership tier. Standard members: RM 20,000; VIP Silver: RM 50,000; VIP Gold: unlimited.

Any bonus received through promotions is subject to the stated turnover requirements before it can be withdrawn. Funds linked to suspected fraudulent activity, money laundering, or violations of these Terms may be withheld pending the completion of an internal investigation.

6Bonus & Promotions

Pokeracee99 offers members a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer. The general conditions that apply to all bonuses are:

• Turnover requirement (rollover): Each bonus has a minimum turnover requirement that must be met before the amount can be withdrawn. This requirement is stated explicitly in the relevant bonus terms (e.g., "5x rollover" means you must wager the total of your deposit plus bonus amount five times).
• Validity period: Most bonuses have a validity period of between 7 and 30 days. Any unused bonus or unfulfilled turnover requirement within this period will expire automatically.
• One account, one bonus: Each promotion may only be claimed once per account, IP address, device, phone number, or household.
• Combination restriction: Bonuses may not be combined with other promotions unless explicitly stated otherwise in the relevant promotion's terms.

Pokeracee99 reserves the right to cancel or withhold any bonus and associated winnings if it is found that a member has abused the promotion system, registered multiple accounts to claim bonuses more than once, or employed betting strategies intended to manipulate bonus turnover requirements.

7Game Rules

All games available at pokeracee99 — including Live Casino (Baccarat, Blackjack, Dragon Tiger, Roulette), slots, Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), lottery, and more — have specific rules available in the help section or individual game descriptions.

General rules applicable to all games:

• Once a bet is confirmed and a round begins, the game result is final and cannot be reversed unless there is documented evidence of a technical failure that directly affected the outcome.
• In the event of a platform technical failure during a live game (streaming disruption, system failure), pokeracee99 will settle bets based on data recorded prior to the disruption. If the data is insufficient to determine a fair outcome, the bet will be refunded to the member.
• For Live Casino, decisions made by the dealer in the studio are final. Any Live Casino dispute must be raised within 24 hours of the game in question.
• For Sports Betting, the odds displayed at the time the bet is confirmed are the ones that apply. Any changes in odds after a bet has been confirmed will not affect existing bets.

Pokeracee99 reserves the right to void any game round or event that is verifiably affected by technical failure, manipulation, or significant data inconsistency. In such cases, all related wagers will be fully refunded to the members involved.

8Account Security

The security of your account is a shared responsibility between you and pokeracee99. Our platform uses 256-bit SSL encryption to protect all transmitted data. On your end, you are responsible for:

• Using a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols).
• Never share your login credentials with anyone — including family members, friends, or anyone claiming to be pokeracee99 staff.
• Always log out of your account after playing, especially when using a shared or public device.
• Report to our support team immediately if you receive any suspicious communication claiming to be from pokeracee99 and requesting your login credentials.

If pokeracee99 suspects that your account is being accessed by an unauthorized party or has been compromised by fraudulent activity, we reserve the right to suspend the account while an investigation is conducted in order to protect your interests.

9Prohibited Conduct

The following activities are strictly prohibited and may result in immediate account closure along with the forfeiture of all balances and winnings:

• Identity fraud: Registering or using an account under another person's identity.
• Multiple accounts: Owning or operating more than one active account.
• Money laundering: Using the pokeracee99 platform to launder money or process proceeds of crime.
• Game manipulation: Using automated software, bots, artificial intelligence algorithms, or third-party tools to manipulate game outcomes or gain an unfair advantage.
• Unauthorized collusion: Colluding with other players or third parties to manipulate Live Casino games or Sports Betting outcomes for mutual unauthorized gain.
• Bonus abuse: Registering multiple accounts solely to claim bonuses repeatedly, or using arbitrage betting strategies to meet bonus turnover requirements unfairly.
• System disruption: Any attempt to hack, disrupt, or compromise the security or integrity of pokeracee99's systems.

Pokeracee99 cooperates with Malaysian authorities in cases involving financial crime. All transaction records and platform activity are retained and may be submitted to the relevant authorities when required by law.

10Limitation of Liability

Pokeracee99 provides this platform on an "as-is" basis and does not guarantee that the service will be entirely free from interruptions, errors, or technical failures. That said, we are committed to resolving any technical disruptions promptly and fairly for all affected members.

To the fullest extent permitted by Malaysian law, pokeracee99's liability is limited to:

• The deposit amount directly affected by a verified technical failure.
• Winnings that should have been credited but were not due to a verified system failure.

Pokeracee99 is not liable for losses arising from betting decisions made by members, internet disruptions on the member's end, anticipated loss of income, or other indirect losses not directly attributable to a platform technical failure.

11Responsible Gaming

Pokeracee99 takes its commitment to responsible gaming very seriously. As a condition of using this platform, you agree to:

• Only play with money you can afford to lose without affecting your finances or daily life.
• Setting personal limits for deposits and playtime before starting a session.
• Not borrowing money to gamble or attempting to recover losses by placing larger additional bets.
• Contact pokeracee99 or Talian Kasih 15999 if you suspect your gambling activity is starting to cause problems.

Pokeracee99 provides the following tools, accessible directly from your account settings without needing to contact anyone: daily/weekly/monthly deposit limits, session loss limits, play-time reminders, temporary account suspension (24 hours to 30 days), and long-term self-exclusion (1 to 12 months).

For free assistance with gambling-related problems, please contact Talian Kasih: 15999 or visit the official website of the Ministry of Women, Family and Community Development (KPWKM) at kpwkm.gov.my.

12Amendments to Terms & Applicable Laws

Pokeracee99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of any material changes via their registered email and/or in-platform notification at least 14 days before the changes take effect, except where amendments are required by law and may take effect immediately.

Continued use of the platform after any amended Terms take effect constitutes acceptance of those changes. If you do not agree with the amendments, you have the right to close your account and withdraw all eligible balances before the effective date.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or relating to the use of the pokeracee99 platform shall first be resolved through good-faith negotiation between both parties. If negotiation fails, the dispute will be referred to the appropriate Malaysian courts.

For any enquiries regarding these Terms & Conditions, please contact our team by email at support@pokeracee99.best or via 24/7 live chat within the platform.