We respect the privacy of every member. This document clearly explains what data we collect, how it is used, who can access it, and your rights as the data owner under Malaysian law.
Six core principles that guide how pokeracee99 handles the personal data of Malaysian members
Pokeracee99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). This means we collect only the data that is strictly necessary, use it solely for the stated purposes, and give you full rights to access and amend that data.
Every bit of data transmitted between your device and pokeracee99's servers is encrypted with SSL 256-bit — the same security technology used by Malaysia's leading banks. Whether you're registering, logging in, making a deposit via Touch 'n Go or GrabPay, or withdrawing your winnings, your data is protected at all times.
This is not just a statement — it is a non-negotiable policy. pokeracee99 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you, and that will not change.
As a pokeracee99 member, you have the right to know what data we hold about you, request a copy of that data, and request corrections if any information is inaccurate. Such requests can be submitted by email to our privacy team and will be processed within 14 business days.
Pokeracee99 retains members' personal data only for as long as necessary for operational purposes and compliance with Malaysian law. Data that is no longer required is securely deleted in accordance with industry-standard procedures. All databases are protected by multi-layered access controls.
In the event of any security incident affecting members' personal data, pokeracee99 is committed to notifying the affected members within the timeframe required by Malaysian law. We will also take immediate steps to contain the incident and prevent it from recurring.
Important Note: This Privacy Policy explains how pokeracee99 ("we", "Platform") collects, uses, stores, and protects your personal data ("Member", "you") when you use the services at pokeracee99.best. By registering for or using our platform, you agree to the practices described in this Privacy Policy. Please read this document carefully.
Pokeracee99 understands that your trust depends not only on the platform's financial security, but also on how we handle the personal information you entrust to us. This Privacy Policy is written in plain, accessible language — not confusing legal jargon — because we believe every member deserves to know exactly what happens to their data.
This policy applies to all personal data collected through the pokeracee99 platform, including the website at pokeracee99.best, mobile app (where available), email communications, customer support via live chat, Telegram or WhatsApp, and any other channels you use to interact with pokeracee99.
Pokeracee99 acts as Data Controller (Data Controller) for all personal data collected from Malaysian members. This means we are fully responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
This Privacy Policy is effective from 1 January 2026. Members will be notified of any material amendments via their registered email address at least 14 days before the changes take effect.
Pokeracee99 operates on the principle of data minimisation — we collect only the data genuinely required to provide our services, comply with legal obligations and protect your interests. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Specific Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, MyKad image (for verification purposes) | Identity verification, Know Your Customer (KYC) compliance, fraud prevention |
| Contact Data | Email address, Malaysian phone number, residential address | Account communications, security notifications, customer support |
| Financial Data | Malaysian bank account number, bank name, e-wallet account number (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) | Processing deposits and withdrawals in MYR, anti-money laundering prevention |
| Platform Activity Data | Betting history, deposit/withdrawal records, games played, session duration | Account management, responsible gaming behaviour monitoring, customer support |
| Technical Data | IP address, device type, web browser, operating system, access logs | Account security, fraud detection, platform improvement |
| Cookie Data | Session cookies, preference cookies, anonymous analytics identifiers | Platform functionality, usage analytics (anonymised), user experience improvement |
What We Do Not Collect: pokeracee99 does not directly store credit card information or CVV numbers — card transactions (where applicable) are processed through a PCI-DSS certified payment gateway. We also do not collect biometric data, health information, or any special category sensitive data unless required for legal compliance.
Data collected is used exclusively for the following purposes. We do not use your data for any other purpose without your explicit consent:
For marketing communications such as new promotions, bonuses, and special offers, pokeracee99 will request separate consent during or after registration. You may withdraw this consent at any time via the unsubscribe link in any marketing email or by contacting our support team.
Pokeracee99 does not sell, rent or share member personal data for third-party marketing purposes. However, to operate securely and comply with applicable laws, we may share necessary data with the following categories of parties under limited circumstances:
⚠️ Warning: Any party claiming to represent pokeracee99 and requesting your personal data outside official channels (in-platform live chat, email support@pokeracee99.best) is fraudulent. pokeracee99 will never ask for your password, e-wallet PIN, or OTP through any channel.
Pokeracee99 implements comprehensive technical and organisational security controls to protect members' personal data against unauthorised access, loss, destruction, or accidental disclosure:
While we take every reasonable precaution, no security system can guarantee 100% protection against all threats. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity.
Pokeracee99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with Malaysian legal obligations. Our data retention guidelines are as follows:
When data is no longer required, it is securely deleted using methods that ensure it cannot be recovered. For data held in backup systems, deletion will occur in accordance with the regular backup cycle.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days. We reserve the right to charge a reasonable fee for repeated or unreasonable requests.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. For data that affects account functionality (such as your name or phone number), corrections may require additional identity verification.
You may request the deletion of your personal data once your account is closed, subject to our legal retention obligations. Data that Malaysian law requires us to retain (such as financial transaction records for 7 years) cannot be deleted upon request.
You have the right to object to the processing of your data for direct marketing purposes at any time. Once your objection is received, we will immediately cease processing for that purpose. Objecting to processing for core operational purposes may result in your inability to use certain services.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format (such as CSV or JSON), and to request that we transfer that data to a third party of your choosing, subject to technical feasibility.
Submit your request by email to privacy@pokeracee99.best with the subject line "Data Rights Request — [your full name]". Please include your registered account number and a copy of your MyKad for identity verification. Requests submitted without sufficient verification cannot be processed, in order to protect the security of your data.
Pokeracee99 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and understand how the platform is being used. The types of cookies we use are as follows:
You can manage cookies through your web browser settings. Disabling all cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help section.
Note: pokeracee99 does not use third-party cookies for advertising or cross-site tracking. We do not share cookie data with advertising networks.
Pokeracee99's technical infrastructure operates with data storage in Malaysia as the priority. However, certain technical support services — such as cloud infrastructure and game software providers — may process data at locations outside Malaysia.
In all such cases, pokeracee99 ensures that:
Pokeracee99 is a platform for adults aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.
All member registrations require age verification via Malaysian MyKad. Should we discover that data has been collected from a person under the age of 18, the account in question will be closed immediately and all related data will be deleted as soon as possible.
⚠️ If you discover that a minor has registered on pokeracee99: Please contact us immediately at privacy@pokeracee99.best or via live chat. We will take immediate action to close the account and delete all associated data.
For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days and resolve data rights requests within 21 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.
This Privacy Policy forms part of the overall agreement between you and pokeracee99, together with our Terms & Conditions and Responsible Gaming policy. The latest version of this Privacy Policy is always available on this page at pokeracee99.best/privacy-policy.
Further detail on the privacy matters most frequently asked about by pokeracee99 members
Other important documents that form the overall agreement between you and pokeracee99
The complete rules governing platform use, covering accounts, deposits, withdrawals, bonuses, and prohibited conduct.
Information on gaming control tools, deposit limits, self-exclusion and support resources for Malaysian members.
Answers to the most frequently asked questions about accounts, deposits, withdrawals, security, and games.
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